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ORDERS

Information about orders and handling

Can I place the order over the phone or by email?

While we recommend that you place your order online, you are always welcome to call our friendly shoe experts toll free at 1-866-393-9291 to place an order over the phone. Our Customer Service Center is open M-F 10am-4pm EST.

How do I know if my order was placed successfully?

Shortly after your order is submitted you will receive an email confirmation. You will also receive a shipping confirmation email once your order has shipped.

What if I need to change my order?

Once you place your order, we can't edit the shipping address or the items within the order. Please email us at [email protected] as soon as possible and we'll do what we can to help.