Information about returns and exchanges
We create each Therafit style shoe with the hopes that it will fit perfectly. But we do understand that sometimes things don’t work out the first time. If you’re not completely happy with your order, you may return or exchange it within 30 days of de
To initiate the return process, please contact our customer service help desk at [email protected].
Exchanges are FREE! At this time, we do not offer direct exchanges online. The quickest way to exchange your item is to place a new order right away, and return your original purchase for a refund. If your original purchase included a discount or pro
Once our warehouse has received your return, please allow up to 3-5 business days for a refund or store credit to be issued. If it has been longer than two weeks, please contact us here.
Items that have been worn cannot be returned.